WWW.TELLSUBWAY.COMSurvey

Frequently Asked Questions


1. Why won't the survey accept the Host Order ID I'm entering?

Host Order ID should be entered exactly as shown on your receipt (numbers and dashes only). If this was a cash transaction, please choose Cash option and enter receipt or transaction number from receipt.

2. I didn't get the email containing my "Thank You" reward code - where is it?

Please check your inbox and junk box, and make sure to tell your email program to "allow emails from customerexperience@tellsubway.com". If the email is not in your inbox or junk box, click here to send an email to customer support and request a copy of your "Thank You" email.

3. What do I need to do to take a survey?

You'll need a valid, legible purchase receipt from a SUBWAY® Restaurant, and a valid email address.

4. How often can I take a survey?

Surveys are currently limited to one per 24 hour period per customer.

5. Can I just print out the coupon and bring it to the store to get my "Thank You" reward?

No, sorry - please write the unique coupon code found in the email in the space provided on your receipt.

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